Legal
Refund Policy
Refunds and cancellations for reservations made through ReserveItLocal are managed by the organization operating the reservable asset — the municipality, school district, park authority, or other organization that listed it (the “organization”). Residents should contact the organization directly regarding cancellation requests, scheduling changes, or refund inquiries.
Reservation Cancellations
Residents should contact the organization or facility administrator associated with their reservation to request a cancellation or scheduling change.
Refund Eligibility
Refund eligibility is determined by the organization managing the reservation. Organizations may choose to issue full booking refunds, partial refunds, or deny refunds based on their own policy.
Non-Refundable Fees
Convenience fees and payment processing fees are generally non-refundable. These fees include:
- ReserveItLocal platform convenience fees
- Stripe payment processing fees
When an organization approves a refund, the booking fee portion is returned to the resident. Convenience and processing fees are not included in the refund.
Organization Responsibilities
Organizations are responsible for:
- Managing cancellation requests from residents
- Communicating their cancellation and refund policies
- Determining refund eligibility
- Processing approved refunds
- Handling operational disputes related to reservations
Contacting the Organization
For cancellation requests, refund questions, reservation changes, facility-related concerns, or weather-related issues, residents should contact the organization associated with their reservation directly.
ReserveItLocal Platform Role
ReserveItLocal provides the reservation platform and payment infrastructure used by participating organizations. ReserveItLocal does not independently determine an organization’s refund policies or cancellation eligibility.
For platform-related questions, contact us at support@reserveitlocal.com. For complete payment and fee information, see our Terms of Use.